This policy explains how we process your personal data when you visit comohousesociety.com or book one of our homes, under EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003. The Italian version prevails.
Who is responsible
Como House Society brings together three short-term rental homes in Como and Cernobbio. Each home is let by its own host, who is the data controller for your booking:
| Home | CIN | Host and data controller | Town |
|---|---|---|---|
| Dolce Vita | IT013075C2F6ISVMNP | FACCHINETTI MARCO | Como |
| Nuova Arte | IT013075B46VV52QZ4 | Kevin Dini | Como |
| A due passi dal lago | IT013065C2XIIML5TN | Hilmi Dini | Cernobbio |
The website is run by Kevin Dini, data controller for data collected by the site itself (visit measurement, information requests). For any privacy question write to booking@comohousesociety.com.
What data we process and why
| Data | Why | Legal basis |
|---|---|---|
| Name, email, phone, country, dates, number of guests, message | Handling your request or booking and talking to you before, during and after your stay | Contract and pre-contract steps (Art. 6.1.b) |
| Payment data | Collecting the deposit and balance. Card details are handled by Stripe: we never see or store them | Contract (Art. 6.1.b) |
| Invoicing data (tax code or VAT number, if requested) | Issuing a receipt or invoice and keeping accounts | Legal obligation (Art. 6.1.c) |
| ID document details of every guest | Reporting to the police (Alloggiati Web, Art. 109 TULPS), city tax and tourism statistics | Legal obligation (Art. 6.1.c) |
| One email after your stay asking for a review | Learning how it went and improving the homes | Legitimate interest (Art. 6.1.f); you can ask not to receive it |
| Anonymous counts of visits and “Book” clicks | Understanding which pages help. No cookies, nobody is identified | Legitimate interest (Art. 6.1.f) |
| Google Analytics and Google Ads | Measuring visits and advertising results | Consent (Art. 6.1.a), only if you accept in the banner |
We do not use your data for automated decisions or profiling.
Who we share it with
- Stripe Payments Europe Ltd. (Ireland), for card, Apple Pay, Google Pay and PayPal payments.
- Register.it S.p.A. (Italy), which hosts the website and email.
- Vikey, the service you use for online check-in, which also runs calendars and smart locks.
- Google Ireland Ltd., only with your consent, for Analytics and Ads.
- Public authorities: Italian State Police (Alloggiati Web), the Municipality of Como or Cernobbio (city tax), Lombardy Region and ISTAT (statistics), where the law requires it.
- The host’s accountant, for tax purposes.
- The people who look after the home (co-hosts and cleaning), only as far as your stay requires.
Google and Stripe may transfer some data to the United States under the EU-U.S. Data Privacy Framework or the European Commission’s standard contractual clauses.
How long we keep it
- Booking data and tax documents: 10 years, as required by law.
- Requests that do not become bookings: 12 months.
- Copies of ID documents: not kept after they are reported to the police.
- Google Analytics: 14 months.
- Your cookie choice stays in your browser until you clear it.
Your rights
You can ask at any time to access, correct or delete your data, restrict its use, receive it in a portable format, object to processing based on legitimate interest and withdraw your cookie consent (Arts. 15–22 GDPR). Write to booking@comohousesociety.com: we reply within 30 days. You can also complain to the Italian data protection authority (garanteprivacy.it) or to the authority in your own country.
Changes
If we change this policy we update the date at the bottom of the page.
Updated 22/10/2026